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You agree to pay any shipping, handling, and delivery charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate these charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. Generally, shipping and delivery are handled by a third-party courier. When you purchase a meal delivery program or product from Lunchology, shipping and delivery times shown on the Site are estimates only. Actual delivery dates and times may vary. You agree that you will not obtain, or direct shipment of, a product for export.

Lunchology is not responsible for failed deliveries due to incorrect or incomplete addresses.

All Lunchology meals should be kept refrigerated until consumed and freshness cannot be guaranteed past the 3rd day from receipt. It is up to the client to maintain freshness once received. Our meals are packaged in insulated cooler bags with ice packs and will typically remain cold and fresh for several hours, but depending on the season and temperature in your geographic area at the time of delivery, advance planning by you should be made for immediate and proper storage of your meals prior to consumption. We recommend putting a cooler outside of your delivery location if possible for the delivery driver to place your meals inside in order to keep them cooler for longer if you know that you will not be available to receive it. It’s important to put your Lunchology meals and perishable items in the refrigerator when you receive them. By purchasing the Lunchology meal delivery program, you agree to properly and promptly refrigerate all meals until you plan to eat them. Since all of our food is fresh, it will go bad if not properly stored and refrigerated.  Lunchology is not responsible for any food that has not been properly and promptly refrigerated after delivery. 

Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself. We will do our best to deliver your meals to you in accordance with your specifications. However, if you are not home to receive the delivery, our team will leave your bag according to your delivery instructions or in the safest available spot. Lunchology is not responsible for replacing programs once delivered, in the event that you are not home and the delivery is taken.

Once the delivery has been made, we are no longer responsible for any damage to the delivery or for the security of its contents. You are responsible for inspecting all Products you receive from us for any damage or other issues upon delivery. In addition, you are solely responsible for determining the freshness of the Products you receive. If you think the contents are not suitable for consumption or have been tampered with, please let us know as soon as possible so we can find a more suitable arrangement for the next delivery. 

Lunchology is not responsible for damage or loss of personal property during deliveries if evidence of misconduct by Lunchology or its delivery personnel cannot be provided.

 

If you are traveling, you can reschedule your deliveries by signing into your account, or emailing us at thelab@lunchologymiami.com for help. Because all meal programs are made to order, we require that you let us know by Thursday at midnight EST of any changes to be made for programs beginning the following week, including but not limited to paused delivery, delivery address changes, allergy changes, and delivery window changes.

Our delivery partners do their best to get your food to you on time so you may enjoy it at its freshest. Still, they run into delays due to weather, traffic, and other factors that are outside of their control. We cannot guarantee delivery within your selected time slot.

In instances of inclement weather, we reserve the right to cancel our deliveries in order to avoid putting our delivery teams at risk. In such a case, we will notify you as early as possible and your meal program will be automatically extended by the number of days cancelled. If this does not suit your schedule, please let us know and we will do our best to find a better arrangement.

 As both traffic and weather are outside of Lunchology’s control, cash refunds will not be issued for affected Orders.

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