Frequently Asked Questions
What is the return policy for Lunchology’s meal delivery programs?
Does the program include snacks?
Can the meals be heated?
Do I have to cook anything?
What comes in each delivery?
Can I choose my menu?
What are my options when getting started with a meal program?
To get started, you will select how many meals per day you will be requesting (1 or 2 meals), keep in mind, we do not currently serve breakfast and look forward to introducing that in the near future. If you have selected 1 meal, you will receive our Lunch Menu, if you selected 2 meals you will receive Lunch and Dinner (you can find all our menus under our Shop Meal Plans page). You will then choose the days you will be eating (3 or 5 days) and then proceed to tell about your personal needs such as when you prefer delivery (am or pm), allergies (e.g seafood), modifications (e.g gluten-free), and any dislikes (e.g mushrooms). We will make these substitutions on the day we cook based on the fresh proteins, produce and grains that have come in. We aim to deliver meals that you love eating daily, with the hopes of making eating healthy something you look forward to daily. It is our goal to not only deliver delicious tasting, nutritious meals but also give you a service that is convenient to help you along your busy week.
Will my food allergies be accommodated?
Are the containers BPA free?
Can I recycle the meal packaging?
What do I do with the cooler bags and ice packs in my delivery?
If your meals are delivered in our black cooler bag, our delivery team will be happy to pick it up, along with any ice packs, when they bring your next delivery. You can leave your bags with your doorman, hang them on your doorknob or hand them to our delivery person directly, with the ice packs tucked inside. Please, we appreciate you returning your bags before your last day, or you may be subject to a $3 fee.
What if I need to modify my delivery time/address/instructions?
When do you deliver?
How do I modify my delivery time/address/instructions?
What if I’m not home during delivery?
Will my food stay fresh in transit?
Do you delivery on weekends?
Where do you deliver?
How many deliveries will I receive?
How soon can I begin?
When do you deliver?
can I add components such as soups or snacks to my meals each week?
Love our carrot ginger soup, seasonal house popcorn or other clean treats and want to receive them regularly with your meals? Good news, you can! If you have a meal subscription, you can add these components. Simply add the components to your cart when purchasing your meal subscription or contact our Lunchologists (email@example.com) and we’ll be happy to help. Every week that you receive meals, you will also receive your components. If you pause your meal program, your component subscription will also automatically be paused. You can cancel your component subscription at any time at no penalty.
If I am traveling or moving, can I receive meals at a different address?
How do I cancel my Lunchology subscription?
As a subscribers, how do I skip a week of meals or change my Lunchology meal program?
What are the benefits of a meal subscription vs. a trial program?
Are Lunchology programs safe if I am on prescription medication?
You should be completely safe eating our well balanced meals, however we always recommend speaking with your healthcare provider prior to starting a Lunchology program if you have any major health conditions or are taking prescription medications or nutritional supplements.